PYSSUM takes the utmost care to process donations as per the instructions given by our donors, online and offline.

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However, in case of an unlikely event of an erroneous donation or, if the donor would like to cancel his donation, PYSSUM will respond to the donor within 7 working days of receiving a valid request for a refund from the donor.

 

The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.

The donor will have to send PYSSUM a written request for a refund within 2 days of making the donation to PYSSUM’s official address or email contact@pyssum.org along with the following :

 

1. Proof of the deduction of the donation amount.

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2. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.

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3. If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to an error on PYSSUM’s part, PYSSUM will refund the donation and bear the costs of the same.

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4. International donations will need a minimum of 20 working days for the refund process.